SHIPPING  AND RETURNS


Broadway Shoes is an Australia owned and operated outlet, which only currently delivers within Australia.

To return an item purchased online for a refund, please e-mail customersupport@broadwayshoes.com.au with your name and the name of the item(s) you will be returning.

To ensure the original packaging is protected place the item(s) (unworn and in their original condition) in a box or postpak, within 21 days from the date on  the receipt. All items are to be posted to:

Broadway Shoes

Shop 2 Peachtree Walk

78 Horton Street

 Port Macquarie NSW 2444

The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange. When returning goods please use a reliable method of postage, as Broadway Shoes is not responsible for any items you return that go missing or become damaged in transit. A refund will not be processed if the goods returned do not conform to our returns policy and a return shipping fee will be charged.

Exchanges

You may exchange your online purchase for a different size or style within 21 days of the invoice date, subject to availability.

If you intend to exchange an item, simply e-mail customersupport@broadwayshoes.com.au  as soon as possible with the style, size and colour you require so we can reserve it for you. 

Then place the item(s) unworn and in their original condition in a postpak or box (to protect the original packaging) within 21 days from the date of the receipt, to:

Broadway Shoes

Shop 2 Peachtree Walk

78 Horton Street

 Port Macquarie NSW 2444

When returning goods please use a reliable method of postage, as Broadway Shoes is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for an exchange.

Broadway Shoes  will cover the cost of the returning parcel, however should you need to replace an item(s) more than once, you will be charged $12  postage to cover return postage.

Exchanged items will only be dispatched on receipt of your parcel.  

If more convenient, you may also exchange your goods at Broadway Shoes for a different size or style within 14 days or get a credit note.

Faulty goods

You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement. 

If you intend to return a faulty item, please notify customersupport@broadwayshoes.com.au for advice before returning the item.

Goods received will be inspected for manufacturing faults. 

Please note that items deemed subject to fair wear and tear will not be accepted as faulty.  The customer will be notified and the goods returned to them at their own expense.

Refunds for goods deemed faulty, including any postage you paid to receive the goods, will be credited to the credit card you used to purchase the goods.

                In-Store Purchases

Returns

At Broadway Shoes we realize that sometimes you change your mind about your purchase.

So provided you return your purchase to Broadway Shoes  in its original condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else receive  a credit note or a refund.

Faulty goods

You may return faulty items to Broadway Shoes outlet for a refund or exchange within three months of purchase with proof of purchase – receipt or credit card statement.

Items deemed subject to fair wear and tear will not be accepted as faulty. Occasionally it may be necessary to seek a second opinion from the supplier before a refund can be processed.